We provide a full service from unit concept through to design, build, test, and commissioning. And we back this up with full service support throughout the entire life cycle of our products. Our dedicated team of service engineers are highly trained and have vast experience of our equipment, which they are able to put to good use at customer sites all over the world, both onshore and offshore.
Whilst many of our customers are content to call on us on the rare occasions they require a service or repair task to be completed, a growing number of customers are now benefitting from our bespoke service contracts which are tailored to customers’ specific needs to provide regular, proactive, preventative maintenance. This is particularly valuable for our customers who run our equipment around the clock, such as our many automotive customers, and can ill-afford downtime due to unplanned maintenance.
Offshore equipment based on oil or gas platforms, rigs, marine vessels etc are usually serviced in situ, by our Offshore-certified service engineers. However, some customers prefer to return their equipment to Calder for inspection, maintenance and repairs. For our many customers who have pumps permanently installed on their site, we can travel to them to carry our service work, whether they are UK-based, or abroad. And of course, for our customers who use our mobile equipment, such as our road-going trailer jetting pumps, it is often most convenient for our customers to bring their equipment to our facility for any service and maintenance work to be carried out.
At our facility in Worcester, we have a state-of-the-art testing facility, with video streaming capabilities to anywhere in the world. We also have a dedicated bareshaft pump test rig to test most high pressure pumps before they are despatched to customers, upon completion of any maintenance work. Full test reports are also supplied to our customers as part of the service report pack.